NewBlue Maintenance Plan
Your Maintenance Priority Support Plan ensures you have Full Access to New Features, Content, Fixes, and Dedicated Priority Support for any issues that may arise. Your first year of this subscription is complimentary with your purchase of a Captivate Perpetual License!
Access the latest and greatest without paying full price.
Full Year of Coverage
The Maintenance Plan is optional. This subscription gives you a cost-efficient method to access a year of major updates to our software as well as receiving any new features, design templates, integrations, and fixes that are planned for that year. In addition to new content and workflow enhancing features, enrollment in the Maintenance Plan also allows us to provide faster servicing for issues and getting updates into your hands as quickly as possible.
Your first year is complimentary with your purchase of a Captivate Perpetual License!
High Quality Support
Priority Support Includes
- Online Case Submissions (9am-6pm PT M-F)
- Case Submission Target Response Time - within 4 business hours
- Phone Support (9am-6pm PT M-F) - Scheduled based on issue following case submission
- Eligible for Scheduled Remote Access Services (RAS) - Scheduled based on issue following case submission
- Eligible for Escalation to Developer Support with High Priority
- Full Access to Help Documentation and Tutorial Videos
Captivate Broadcast Plan
$799 Billed Annually
- First year is included free with purchase of a perpetual license!
- Includes all future product updates, new features, and priority support as long as you are enrolled.
- Priority support as long as you are enrolled.
Captivate Sport Plan
$199 Billed Annually
- First year is included free with purchase of a perpetual license!
- Includes new sports templates, new integrations with Stats and Scoring Solutions.
- Priority support as long as you are enrolled.
Captivate Present Plan
$149 Billed Annually
- First year is included free with purchase of a perpetual license!
- Includes productivity and social data controller updates, new lower thirds, full screen titling, and more.
- Priority support as long as you are enrolled.
TotalFX Plan
$99 Billed Annually
- First year is included free with purchase of a perpetual license!
- Includes all future product updates, new features, and support as long as you are enrolled.
Tutorials
See what you can achieve with NewBlue solutions. Check out our library of tutorials and video walkthroughs.
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